what does “in-person” mean for teams that aren’t all in the same location

I’ve been on a hybrid/distributed team for a long time. Immediately before the pandemic our team worked in the following arrangement (everyone worked 5 days a week regardless of location). Since this team was originally all in NY, I was very conscious of the language I used so NY wasn’t “the center of the universe.”

  • 3 people full time in the NY office
  • 2 people in another office in a different city
  • 1 person in yet a third office in a different city
  • 1 person in the NY office three days a week
  • 1 person in the NY office two days every three weeks
  • 1 person full time in her home office

During the pandemic we all worked from somewhere in our home. Some people had nice home offices. Some people worked from a creative arrangement in the middle of their apartment. I used language about myself like “I’m leaving work now” even though I was moving two feet away.

Right now, the NY office is doing a “back to the office” pilot and my team consists of

  • me physically in the NY office
  • one of my teammates physically in the NY office three days a week on a different floor (we weren’t on the same team when the pandemic started so our seats aren’t currently near each other.) It’s a pain to move so waiting until the department shuffles everyone’s seats for that.
  • everyone else at their home offices (I think everyone except the two of us choosing to be in the pilot has an actual home office)

Last week, I was using a bunch of different conference rooms in the NY office to test the new webcams and such. When I wrote up the experience, I used the phrase “in person.” One of my teammates immediately called me out on that. Which I appreciate. I certainly wasn’t thinking of the NY office as being the center of the universe when it was only myself and one other person from our team there. (at one of the meetings; the others I was the only one in the NY office for.) I was thinking “in-person” with reference to myself.

This got us talking and me thinking about various terms that can be used and various sensitivities that can exist around them. I’m using WFH in the comments column for brevity. If you don’t like that term, substitute another in your head to get to the gist. It’s hard to fully qualify every time. Especially in a discussion about terms and subtleties.

in-personEveryone works in person regardless of location.
homeThis doesn’t usually bother people. However, it isn’t always home. I worked for a week from a hotel. In some companies, a person could be working at Starbucks. It varies. I do like that this term is part of the WFH abbreviation. One of my remote teammates said she prefers home office or remote over home.
home officeI like this term when talking about people who actually have a home office. However, it is a term that has sensitivities to me because it includes an assumption that one has a space for a home office. (My WFH area is smaller than a cubical and not anywhere near as conducive to work.
onsiteThis is a location. If there is only one onsite location and everyone is WFH, it could work. However, in my case, there are three “onsite” locations involved so it doesn’t clarify much.
remoteDepending on the context, this could be a good term. In some ways, it has the same problem as “onsite.” However, it could also mean simply that people aren’t all together if not viewed from the lens of a common location.
distributedI like this term because it shows that there are varying locations. And it doesn’t make assumptions about a primary site.
teleworking or telecommutingI like that this is location agnostic. But it also implies that you aren’t at an office. Whereas distributed could mean any location.
virtualThis term assumes that it is replacing an in person thing. It also treats the activity as an alias.If I’m having a meeting, I’m having a meeting. It doesn’t matter if we are in the same room or on Zoom or whatever.

Finally, my teammate brought up this episode from The Big Bang Theory

Sheldon-bot : Can you tell me the specials this evening?

Penny: Sheldon, I’m not waiting on you.

Sheldon-bot: Obviously. I don’t even have water yet.

Penny: Because you’re not here.

Sheldon-bot: That’s discrimination against the otherwise located. I’m going to have to go over your head. Manager, manager. Oh, Lord, look who it is.

what i learned about working from home from covid

Disclaimer: This is not an anti-WFH post. I think it’s great that many people do well working from home. I hope those people can continue to do so as much as they want indefinitely. At this point in my life, it is not for me.


I had a lot of trouble working form home during COVID. There were three moments when things made a jump for getting better.

  • Right before Memorial Day when I made concrete plans to see a friend. (For the first time in 11 weeks)
  • “Fully vaccinated” day – I went to see The Office (off-broadway). There weren’t a lot of people there because of social distancing, but it was a nice way to celebrate.
  • The day I got accepted for the pilot at work where I will be able to start working from the office the middle of this month.

So on to the learnings

I have a finite amount of ability to focus at home per day/week

This one really hurt me. I learned that I only have so much energy to do work from home. And it’s a good amount less than I need to do my job to the best of my ability. I was puzzled for months before I properly understood this. After all, I’ve written books from home. (Well partially from home – I outline/proofread on the subway, at parks, at robotics meetings, etc). It took a long time to stop getting super frustrated that I couldn’t perform as well at home as in the office.

Additionally, there’s a quality of life element. Since I was using almost all my ability to focus on working from home, I didn’t have much left over. Which meant I couldn’t do many personal projects that give me joy. And on the occasions where I did use that energy for personal things (ex: moderating the NYJavaSig’s 25th anniversary panel (see YouTube video), it impacted my work for a day or two thereafter.

I’ve always known I get distracted at home. With the book, I can compensate my setting a Pomodoro timer. But for work, I have too much interaction with other people for that to be effective.

Work environment can create an upper bound on productivity

We are computer people, so all we need is a laptop, right? Of course not. I can see other programmers rolling their eyes. In the office, I have two monitors and an l shaped desk so I can have stuff in easy reach and in front of me. On that desk, I have various papers including notes on what i am doing and stray thoughts I have. At home, I have

  • a laptop as my primary screen (which is smaller than the monitor I use at work)
  • a second monitor – sorta – it’s about two feet away. Which is good for seeing people on video, not for working.
  • a place to put papers on the side – I can’t read them but at least I can reach them
  • my lap – yes, when I run the sprint planning meeting, my notes are on my lap

I’m an optimizer. If I can use a keyboard shortcut to save 5 seconds and use it 100 times a week, I’m all over that. My work environment at home is the opposite of optimized. So I leak time. Additionally, not having stuff I can see at a glance slows me down as it forces me to have more things in my head or work slower.

The place on my work on my book is better. My second screen is only six inches away so I can read. But it doesn’t matter there because again – less going on.

Spatial memory and separation of work/life

I’ve always known that I had some level of spatial memory. Having my work at home (in a studio apartment) means I see it constantly. And I see my home stuff while I’m working. This makes it hard to de-stress. And to stop thinking about work. I’m good about having my work laptop off when it isn’t worktime. But just because it is off doesn’t mean I can forget about it.

Early in the pandemic, I thought about using my personal laptop area for work and moving (a lot) of things every day. I’m glad I decided against it. As bad as it associating a spot in my apartment with work, having that be the spot I relax on my computer would be even worse.

Working form home has tradeoffs. For some people (especially those with more space), it is worth giving up space (or even a room) to avoid a commute. By contrast, taking the subway and reading gave me time to focus on reading and separate things.

Fun fact: Scott and I did a brief video chat in the middle of the day once to test something and he said “I think work Jeanne is coming over to tap you on the shoulder.” I’m really good about separating my focus and I miss that.

Reactions can be like earthquakes

When something bad/stressful happens, a good technique is to take a breath or pause or something to not react immediately. There were a lot of times at home that I was so frustrated and stressed that I couldn’t do it and my emotions reacted before my brain could. When this happened, it was like an earthquake. I had a strong initial reaction. But then that or other things would set me off periodically thoughout the day. It was like my mind was broken and unstable.

Open ended’ness is hard

A lot of the problems I had were not knowing when things would get better. So i kept pre-worrying. Shortly before I got accepted for the summer pilot, we started reading about the Delta variant and I started freaking about having to WFH full time for *another* winter.

Compensating only helps so much

There are certain type of work that I minimized of actively avoided. (My teammates knew). I just couldn’t get myself to do it from home. And I felt about about that which created a negative feedback loop. And even with that, I till had problems.

Why I did three months of book errata checking on CodeRanch in one weekend

About three months ago, my team got a high visibility and time critical project. Since it needed to be done quickly and I’m a fast programmer, I’m one of the (4 or so) people who focused on it. I worked 9 hours days during much of that project. [Normally I work closer to 8. I did work 9 for years when I got every other Friday off in exchange for doing so.] In hindsight, this was a poor choice because I didn’t have enough energy/focus for 8 hours WFH.

While I managed to find the energy to check in periodically on CodeRanch, that fell to zero during that period. After that I went on vacation and caught up on life from being on vacation. But I still didn’t go back to checking in on the errata. It was too overwhelming from having two months of data there.

This weekend I was able to do it because it is a three day weekend. I know I have tomorrow to recover energy/focus. And I know I only have to work four more days at home before I go back to the office. That’s a short enough time that I can “defer” some of the harder things til then.

So why did I share this?

As more companys are thinking about plans for “returning to the office”, there is a lot on line about how people are happy at home, want to continue to work from home, will quit if they can’t work from home, etc.

And again, I’m not suggesting those people go into the office. (See my blog post about the location of teams). However, it is just as important to recognize that some people want to go into the office. It doesn’t mean those people are broken. It doesn’t mean there is something wrong with them (and yes, I’ve been told to my face that I’m crazy for not wanting to work from home). It means that people have different needs and preferences. We should be respectful of both points of view along with the ones in between.