good customer service – two examples

I’ve blogged a couple times about poor customer service (Verizon/Time Warner.) I had two nice experiences with customer service today.


I had booked a flight on Southwest Airlines for a trip and the date of the trip changed. Southwest has a policy that you can change your flight without penalty – and just pay any increase in fare. I had paid $25 for Early Boarding roundtrip. I assumed this was tied to the flight and I’d have to pay again when I changed the flight.

I was pleasantly surprised to see that I had the same confirmation # for the new flight and the Early Boarding remained intact.


MicroCenter has a “ordered online; pick up in store” option. This is nice because you don’t waste a trip to the store only to find out they are out of something. I ordered a “kit” that consisted of two pieces. The kit sold for $8. I got an email from the manager that the inventory system was wrong and they couldn’t locate the kit. However, equivalents existed to the two pieces in the kit. One for $3 and one for $15. He said I they would honor the price of the kit and sell it to me for $8. Half price!

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