• Cyclic – digital transformation yet hardly ends well
• Think about how to program your business
• Start by moving things you do yourself that aren’t your business – ex: hosted email
• When people have ideas, they don’t want to be told to open a ticket

Delivering value

• Doing software well is managing chaos on behalf of users
• Top user stories
  • User would like software to work
  • User would like to accomplish a goal
• Deliver value reliably in small batches – allows to hypothesis/validate quickly/see if worked for user
• When you succeed in solving a problem “merry christmas; here’s another problem to solve”

IRS

• used to have a call center
• problem because people don;t like calling the IRS
• only 37% of calls even got through
• tried feature where could revisit past – people didn’t like either and still called. But fast feedback loop cycle so could move on to next approach
• finally learned all people wanted was to know how much they owe

Agile/teams

• 25 years later, agile practices are still not standard
• Look at which practices each team doing; not how many Certified Scrum Masters you have.
• Waterscrumfall or wagilefall – still doing big upfront analysis before get to team level
• Organization needs to support agile teams
• DevOps team is old name
• Have all roles need on team; fully dedicated to product. Build up expertise and shared knowledge
• Have standardized platform that takes care of basic needs to can focus on delighting users vs needing everyone to be a full stack engineer
• Work closely together whether in person or over video conference. In person probably is better.
• Easy to get stuck doing research when working by self. Easier to stay on task and work 4-6 hours a day.

Operations

• If change nothing, system will stay up and running.
• Developers are the ones who write the bugs.

Scaling

• Don’t be overly ambitious at first. Start with low-risk apps
• Real apps. Not the poor cafeteria app.
• Skunkworks/quarantine yourself. Limit failure.
• Internal marketing – not just email.

Also see booklet: https://cote.io/2016/11/28/cloud2/