Comments on: Time Warner shame on you (the case of the missing vcr timer) http://www.selikoff.net/2009/11/20/time-warner-shame-on-you-the-case-of-the-missing-vcr-timer/ Java/J2EE Software Development and Technology Discussion Blog Thu, 11 Mar 2010 08:01:23 -0500 http://wordpress.org/?v=2.9.2 hourly 1 By: Jeanne Boyarsky http://www.selikoff.net/2009/11/20/time-warner-shame-on-you-the-case-of-the-missing-vcr-timer/comment-page-1/#comment-2124 Jeanne Boyarsky Sun, 13 Dec 2009 00:00:59 +0000 http://www.selikoff.net/?p=1484#comment-2124 Lianne, The funny thing is that I *do* like the DVR. If they had offered a one month trial before getting rid of the VCR option, I probably would have subscribed on my own without being pushed! Lianne,
The funny thing is that I *do* like the DVR. If they had offered a one month trial before getting rid of the VCR option, I probably would have subscribed on my own without being pushed!

]]> By: Lianne http://www.selikoff.net/2009/11/20/time-warner-shame-on-you-the-case-of-the-missing-vcr-timer/comment-page-1/#comment-2123 Lianne Fri, 11 Dec 2009 19:48:18 +0000 http://www.selikoff.net/?p=1484#comment-2123 Jeanne, I feel your pain and aggravation. They tried to sell me their dvr and I said no, they tried to give it to me free for one month, and I still said no, and I am more annoyed because no one at Time Warner is taking responsibility for their actions and will acknowledge how terribly this was handled. I wish I didn't need cable to watch my tv. Shame on them. Jeanne,

I feel your pain and aggravation. They tried to sell me their dvr and I said no, they tried to give it to me free for one month, and I still said no, and I am more annoyed because no one at Time Warner is taking responsibility for their actions and will acknowledge how terribly this was handled. I wish I didn’t need cable to watch my tv. Shame on them.

]]> By: Jeanne Boyarsky http://www.selikoff.net/2009/11/20/time-warner-shame-on-you-the-case-of-the-missing-vcr-timer/comment-page-1/#comment-2048 Jeanne Boyarsky Sun, 22 Nov 2009 20:05:56 +0000 http://www.selikoff.net/?p=1484#comment-2048 > My understanding is even with digital cable, analog cable for most of the > stations is still available for “free”. I’m sure CBS is part of those channels. I’m > sure your VCR can schedule channel changes. My VCR is old so it probably doesn't have the latest functions. (It was probably only a matter of time before it broke anyway.) The VCR can schedule channel changes on the TV. To get any cable station, it has to be tuned to channel 3. And yes, I could go back to recording over the air TV. I'm not ready to take a step backwards. Rereading my post, I really am significantly more upset that there was no notice the VCR timer was going away. It is time to join the present/future and use a DVR. > My understanding is even with digital cable, analog cable for most of the
> stations is still available for “free”. I’m sure CBS is part of those channels. I’m
> sure your VCR can schedule channel changes.
My VCR is old so it probably doesn’t have the latest functions. (It was probably only a matter of time before it broke anyway.) The VCR can schedule channel changes on the TV. To get any cable station, it has to be tuned to channel 3. And yes, I could go back to recording over the air TV. I’m not ready to take a step backwards.

Rereading my post, I really am significantly more upset that there was no notice the VCR timer was going away. It is time to join the present/future and use a DVR.

]]> By: Jeanne Boyarsky http://www.selikoff.net/2009/11/20/time-warner-shame-on-you-the-case-of-the-missing-vcr-timer/comment-page-1/#comment-2047 Jeanne Boyarsky Sun, 22 Nov 2009 00:19:46 +0000 http://www.selikoff.net/?p=1484#comment-2047 Here's the "response" from my e-mail complaint. (I also sent a snail mail letter, but that takes longer.) It's nice they replied, but "we've read and ignored your comments" would be sufficient. I have no need for an ad about why the new system is so much better. ------------------------------------------------------------------- We appreciate that you have taken the time to share your comments, and we can assure you that your comments and suggestions are not going unnoticed. The Time Warner Cable Navigator provides a faster and easier way to access all you want to see. In the near future, the Navigator will also enable us to offer new interactive services such as games, polling and integrated services. The Navigator includes standard digital navigator functionality, plus new features such as: Access Menu: Provides viewers with a consolidation of all of your setting and viewing choices. The Access Menu gives you easy access, to On Demand choices and ?what?s on now? program categories such as news, sports, kids and more. Enhanced Menu: Displays a pop-up of other channels closely associated (by genre or content) with the currently-tuned channel. Find Shows: Allows viewers to search for both broadcast and On Demand programs by category, by title and by rating. New keyboard search capability allows even non-DVR digital customers to type program titles for direct access without having to know the channel location. For more information about the new Navigator guide, please visit our Website and select Learn-Digital Cable-Navigator On screen Guide . Or you can go directly to http://www.timewarnercable.com/nynj/learn/cable/navigator/default.html Once again, thank you for taking the time to let us know your thoughts. Sincerely, Time Warner Cable Customer Support Here’s the “response” from my e-mail complaint. (I also sent a snail mail letter, but that takes longer.) It’s nice they replied, but “we’ve read and ignored your comments” would be sufficient. I have no need for an ad about why the new system is so much better.

——————————————————————-

We appreciate that you have taken the time to share your comments, and we can assure you that your comments and suggestions are not going unnoticed.

The Time Warner Cable Navigator provides a faster and easier way to access all you want to see. In the near future, the Navigator will also enable us to offer new interactive services such as games, polling and integrated services.

The Navigator includes standard digital navigator functionality, plus new features such as:
Access Menu: Provides viewers with a consolidation of all of your setting and viewing choices. The Access Menu gives you easy access, to On Demand choices and ?what?s on now? program categories such as news, sports, kids and more.
Enhanced Menu: Displays a pop-up of other channels closely associated (by genre or content) with the currently-tuned channel.
Find Shows: Allows viewers to search for both broadcast and On Demand programs by category, by title and by rating. New keyboard search capability allows even non-DVR digital customers to type program
titles for direct access without having to know the channel location.

For more information about the new Navigator guide, please visit our Website and select Learn-Digital Cable-Navigator On screen Guide . Or you can go directly to http://www.timewarnercable.com/nynj/learn/cable/navigator/default.html

Once again, thank you for taking the time to let us know your thoughts.

Sincerely,

Time Warner Cable
Customer Support

]]> By: Jeanne Boyarsky http://www.selikoff.net/2009/11/20/time-warner-shame-on-you-the-case-of-the-missing-vcr-timer/comment-page-1/#comment-2046 Jeanne Boyarsky Sun, 22 Nov 2009 00:17:38 +0000 http://www.selikoff.net/?p=1484#comment-2046 Scott, It does. When someone makes something where you can autodownload certain shows from the internet and easily transfer them to the TV, I'm done with cable. And clearly they can charge for this device since so many people pay for cable now! Or maybe a thin client that you can leave near the TV that can download the shows. Scott,
It does. When someone makes something where you can autodownload certain shows from the internet and easily transfer them to the TV, I’m done with cable. And clearly they can charge for this device since so many people pay for cable now!

Or maybe a thin client that you can leave near the TV that can download the shows.

]]> By: Charlie Hayes http://www.selikoff.net/2009/11/20/time-warner-shame-on-you-the-case-of-the-missing-vcr-timer/comment-page-1/#comment-2045 Charlie Hayes Sat, 21 Nov 2009 22:59:20 +0000 http://www.selikoff.net/?p=1484#comment-2045 VCR?? Talk about low resolution! Your VCR isn't cable ready? My understanding is even with digital cable, analog cable for most of the stations is still available for "free". I'm sure CBS is part of those channels. I'm sure your VCR can schedule channel changes. VCR?? Talk about low resolution!

Your VCR isn’t cable ready? My understanding is even with digital cable, analog cable for most of the stations is still available for “free”. I’m sure CBS is part of those channels. I’m sure your VCR can schedule channel changes.

]]> By: Scott Selikoff http://www.selikoff.net/2009/11/20/time-warner-shame-on-you-the-case-of-the-missing-vcr-timer/comment-page-1/#comment-2044 Scott Selikoff Sat, 21 Nov 2009 20:43:39 +0000 http://www.selikoff.net/?p=1484#comment-2044 This make a good argument for canceling cable all together in favor of online shows. I'll stick with my Tivo though. This make a good argument for canceling cable all together in favor of online shows. I’ll stick with my Tivo though.

]]> By: Jeanne Boyarsky http://www.selikoff.net/2009/11/20/time-warner-shame-on-you-the-case-of-the-missing-vcr-timer/comment-page-1/#comment-2043 Jeanne Boyarsky Sat, 21 Nov 2009 15:26:19 +0000 http://www.selikoff.net/?p=1484#comment-2043 And the irony - they called to try to sell me home phone/internet this morning. This is *so* not the time to be doing that. And the irony – they called to try to sell me home phone/internet this morning. This is *so* not the time to be doing that.

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